Job Type: Full-time
Experience: 1-4 years
Salary: Best in the industry and no bar for the right candidate
Location: Ahmedabad
Job Responsibilities
- Provide customers with timely and effective technical support via email, phone, or ticketing system.
- Must be able to communicate with programmers.
- Handling client inquiries and providing technical support.
- Analyze software issues reported by customers, identify root causes, and create solutions or workarounds.
- Guide customers through troubleshooting steps to resolve software issues.
- Database maintenance.
- Test new software updates and provide feedback so that we can improve.
- Report software bugs to the development team and keep track of their resolution status.
- Communicate effectively with customers, coworkers, and management to ensure a clear understanding of issues and progress.
- Gather customer feedback on software usability, performance, and features and send it to the appropriate teams.
- Provide customers with training and guidance on how to effectively use software features.
- Create and promote strong, long-term relationships with clients.
Job Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Previous experience in technical support, preferably in the software industry. Freshers can also apply.
- Technical Skills:
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
- Ability to work collaboratively with cross-functional teams, including developers, QA engineers, and managers.
- Should be proficient in Microsoft Office and ERP software.
- Excellent understanding of software development processes and methodologies.
- Software training will be provided, but it is necessary to have good grasping and explaining skills.